Roborock has been named the winner of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian owners rating the brand highest overall against other robotic vacuum cleaners on the market.
Canstar surveyed 354 Australians, asking them to rate the robot vacuums they had owned or used in the previous three years. The categories covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was ranked first and was the only brand to receive five stars in every category.
Company links the result to customer feedback
Danni Li, marketing lead at Roborock, said the company was honoured to receive the award. She said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they enjoy, and described consumer focus as a core value, with the R&D team using customer feedback to shape what comes next — looking at what users like, what they dislike, what slows them down at home and what they would want from such products. Li said the award was particularly meaningful because it was decided by people who actually use robot vacuums.
New models launched in Australia
According to the company, the Saros 20 Flow and Qrevo Edge 2 Flow were recently launched in Australia and use SpiraFlow 2.0, an upgrade of Roborock's original roller mop system. Roborock says the system tackles sticky messes and spills with 16 pressurised clean water outlets that distribute water across the roller, a roller rotation speed of 240RPM, 2.5 times downward mopping pressure and pressurised 100°C self-cleaning fresh-water roller washing. The company states this delivers a deep, hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. It also includes AI RGB recognition to identify floor surfaces and mess types and adjust the clean accordingly, a DuoDivide main brush and dual lifting side brushes that the company says achieve a 0% hair tangling rate, and a RockDock with 100°C pressurised mop washing and automated detergent dispensing.
At 8.98cm, the Qrevo Edge 2 Flow is described by Roborock as one of the slimmest roller mop robot vacuums on the market. It carries 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For homes with pets, the company claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. Its AI RGB recognition identifies floor types and spills and adjusts water flow, it recognises carpeted rooms and lifts the roller mop up to 15mm, and an Automatic Roller Shield is designed to keep carpets dry.
The award reflects the brand's standing in Canstar's 2026 customer satisfaction ratings, while the product specifications above are as stated by Roborock.